What to Do If Binance KYC Verification Is Rejected

Don't Panic If KYC Is Rejected

KYC verification rejection is something many users have experienced, but it doesn't mean you can't use Binance. In most cases, rejection occurs because the submitted materials don't meet requirements — simply resubmitting correctly will get you approved. Let's analyze the various reasons for rejection and their corresponding solutions.

Common Reasons for Rejection

Reason 1: Unclear Document Photos

This is the most common reason for rejection, accounting for over 50% of cases.

Symptoms:

• Blurry photos with illegible text
• Reflections on the document surface obscuring key information
• Skewed shooting angle causing distortion
• Photos too dark or overexposed

Solutions:

• Take photos in adequate natural light; avoid using flash
• Place the document flat on a solid-colored (preferably dark) surface
• Photograph from directly above
• Ensure all four corners of the document are within the frame
• Zoom in after taking the photo to verify text is clear

Reason 2: Information Mismatch Between Document and Form

Symptoms:

• Name spelling or characters are wrong
• Date of birth entered incorrectly
• Wrong nationality selected
• Address information doesn't match

Solutions:

• Carefully cross-check all entered information against your document
• Name must exactly match the document
• Confirm the date of birth format is correct
• Select the nationality matching the document's issuing country

Reason 3: Expired Document

Symptoms:

• ID card has passed its expiration date
• Passport has expired

Solutions:

• Use a document that is within its validity period
• If your ID has expired, get a new one first
• Temporary ID cards are typically not accepted

Reason 4: Failed Facial Recognition

Symptoms:

• Face differs too much from the document photo
• Poor lighting conditions causing recognition failure
• Wearing items that interfere with recognition

Solutions:

• Remove glasses, hats, and masks
• Do it indoors with even lighting
• Face the camera directly
• Maintain a natural expression
• The front-facing camera on a phone works better

Reason 5: Unaccepted Document Type

Symptoms:

• Used a temporary ID card
• Used an expired document
• Used a document type not officially recognized

Solutions:

• Use a valid national ID, passport, or driver's license
• Confirm your document type is on Binance's supported list
• A standard government-issued ID is recommended

Reason 6: Edited or Screenshotted Photos

Symptoms:

• Uploaded a scanned copy or photocopy
• Photo was cropped or digitally edited
• Photo taken of the document on a screen

Solutions:

• Must upload original, directly-taken photos
• Don't use any image editing software
• Don't upload scanned copies or photocopies
• Directly photograph the physical document

Steps to Resubmit KYC

Step 1: Review the Rejection Reason

1. Log in to your Binance account
2. Go to the "Identity Verification" page
3. Review the specific rejection reason provided by the system
4. Make targeted adjustments based on the reason

Step 2: Prepare New Materials

• Retake high-quality document photos
• Verify all personal information
• Ensure documents are within their validity period
• Prepare a well-lit environment for facial recognition

Step 3: Resubmit

• Follow system prompts to re-upload materials
• Carefully check every piece of information
• Wait patiently for the review result

What If You're Rejected Multiple Times

If you've tried multiple times and keep getting rejected:

Contact Binance Support

1. Go to the support page on the Binance website or app
2. Select "Identity Verification" related issues
3. Describe your problem in detail
4. Provide your order number or error screenshots
5. Support will give specific guidance

Submit a Ticket

1. Submit a ticket in the Binance Support Center
2. Select the "Identity Verification" category
3. Describe the issue and methods already attempted in detail
4. Upload relevant screenshots
5. A response is typically received within 1-3 business days

Try a Different Document Type

• If ID card verification keeps failing, try using a passport
• Different document types may have different recognition success rates
• Passports generally have higher international compatibility

FAQ

Q: How long after rejection can I resubmit? A: You can usually resubmit immediately with no cooldown period.

Q: Will too many rejections get my account banned? A: Normal resubmissions won't lead to a ban, but don't use false information.

Q: Can I use a family member's document for verification? A: Absolutely not. You must use your own genuine documents.

Q: Does KYC verification cost money? A: It's completely free. Binance does not charge any fees for identity verification.

Tips

KYC rejection is only temporary — resubmitting correctly usually results in approval. If you haven't registered for Binance yet, we recommend registering through the exclusive link to enjoy a permanent 20% fee discount. Completing KYC on the Binance App typically has a higher success rate, as the app's camera and facial recognition features are more optimized.